Résumé

EXPERIENCE

Program Specialist

Texas Department of Insurance, Austin, TX | March 2023-Present

• Performed complex technical, research, planning, policy, program assessment, training, and administrative activities for the Property and Casualty Lines Office.

• Planned and developed data calls to gather information, informing legislative decisions.

• Edited web content in Cascade CMS using plain-language techniques to enhance accessibility and readability.

• Collaborated with attorneys, creative teams, managers, and directors to accomplish projects.

• Applied information architecture principles to organize, maintain, and share information, supporting usability and findability.

• Implemented Microsoft Planner to streamline project organization and management.

• Developed, executed, and trained staff and management on a system for recommending procedure changes, resulting in the approval of 60 procedure changes in under a year.

• Documented and tracked projects to ensure project deadlines were met.

• Collected and analyzed data for residual insurance markets in Texas and presented findings in quarterly reports.

Health Coach & Creative Project Team Member

Noom, New York, NY | December 2019-May 2022

• Worked remotely and guided users in adopting healthier lifestyles through a combination of psychology, science, and social interaction in a fast-paced startup environment.

• Maintained a user-first approach in coaching, engaging with users through written chat interactions to provide personalized support.

• Collaborated with the team to develop new coaching protocols, providing regular feedback and recommendations after testing experimental protocols in a mobile chat UI.

• Wrote UX copy and designed user-facing creative assets to enhance the coaching experience and support coaches.

• Led empathy mapping activities with the team to gain insights into user experiences and identify pain points, informing product and process improvements.

Production Artist

Diocesan, Austin, TX | January 2016-December 2019

• Collaborated with hundreds of clients, designing advertisements with InDesign to establish their brand identity.

• Prepared bulletin files for clients using Adobe Acrobat, Indesign, and Publisher.

• Gained responsibility for over 30% of the 350 clients serviced each week by maintaining attention to detail.

• Used Photoshop to design seasonal covers for client bulletins.

• Tracked user feedback in Excel following a corporate redesign and provided recommendations that were successfully put into practice.

Patient Access Registrar 

St. David’s Medical Center, Round Rock, TX | July 2012-December 2015

• Worked in faced paced environments registering patients in the ER, Heart Hospital, Main Admissions, and Surgical departments.

• Communicated financial information to patients in a user-friendly manner and in compliance with HIPAA.

• Designed and established an organization method for staff members to prepare patient medical records, decreasing patient registration times, and increasing patient satisfaction.